1. GDPR (General Data Protection Regulation)
A new data protection regulation (General Data Protection Regulation “GDPR”) entered into force on May 25th 2018. This initiative is aimed at protecting individuals’ rights regarding how companies, authorities and other organisations collect and use their personal data.
1.1. What is personal data?
Personal data refers to all information that can be directly or indirectly tied to a living person. Personal identification numbers, names, and addresses are common types of personal data; even photos of people, however, can be classed as personal data.
1.2. How does ZiegeMann use your personal data?
ZiegeMann stores the following personal data:
Personal identification number (with invoice purchases)
Customer ID or number
Order history (purchasing habits) – number of orders
1.3. What personal data is distributed and processed by us and by third parties?
Card payments (DIBS) – Only information concerning the payment to DIBS and completed status information.
Square - Redirect to Square regarding the payment. Status concerning the completed payment.
Paypal – Redirect to Paypal regarding the payment. Status concerning the completed payment.
RoyalMail - Personal identification number, name, address, phone number, email address, order number, order value.
DPD - Personal identification number, name, address, phone number, email address, order value.
UPS - Personal identification number, name, address, phone number, email address, order value.
MailChimp (newsletter) – Email.
1.4. How do we use your personal data?
We only process your personal data in our own interest. We use it in order to conduct our business, which is selling products on the internet. This requires us to collect your personal data and to distribute it to third parties according to the aforementioned information. ZiegeMann does not sell your information to third parties. ZiegeMann does not store your information outside of the EU. ZiegeMann has a backup of all your personal information and all data in order to carry out our operations safely. All data and information is stored for 4 weeks following your customer card being erased.
1.5. Your rights
The right to information – You are entitled to a copy of all your personal data that we have stored.
The right to correction – You are entitled to any incorrect data being updated or corrected.
The right to have your data deleted – You may demand to have your personal data erased. We cannot delete data that we are required to store by law, e.g. order history, which must be stored for accounting purposes.
The right to data portability – You have the right to receive a copy of your personal data in our possession in a structured format.
The right to make objections – You may always object to the ways in which we process your personal data.
The right to make complaints – If you consider that we are processing your data incorrectly you have the right to contact the United
Kingdom Data Protection Authority.
The right to withdraw your consent.
The right to report ZiegeMann to the United Kingdom Data Protection Authority.
1.6. How to erase your personal data and order history from our system:
Send an email to us with your customer ID number and your personal identification number stating the fact that you wish to have your personal data erased.
Your request will be processed and your live personal data will be erased within 10 business days.
Your email conversations will be erased from our database within 10 days.
Erasing all of your information will take at least 4 weeks as we cannot access our Backup and delete your data immediately.
Unfortunately, we cannot delete all information related to you, as accounting laws require us to store sales information which may concern you.
1.7. Cancelling your subscription
We use the email address you provide to send you updates regarding your order as well as newsletters. If you no longer wish to receive our newsletters you can easily cancel your subscription by clicking the link at the end of every email. If you need more assistance you are welcome to email us.
1.8. What is the easiest way to contact us with questions regarding data protection and processing of personal data?
If you have any questions you may contact us by emailing:
2.1. What do we do with your information?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. when you browse our store, we also automatically receive your computer’s internet protocol (ip) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): with your permission, we may send you emails about our store, new products and other updates.
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at email@example.com.
We may disclose your personal information if we are required by law to do so or if you violate our terms of service.
Our store is hosted on Wix. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Wix's data storage, databases and the general Wix application. They store your data on a secure server behind a firewall.
2.5. Third-party services
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. As an example, if you are located in Germany and your transaction is processed by a payment gateway located in the United Kingdom, then your personal information used in completing that transaction may be subject to disclosure under United Kingdom legislation, including the patriot act.
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
2.6. Age of consent
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
Questions and contact information
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our privacy compliance officer at firstname.lastname@example.org.
3.1. Why do we use your personal data?
We will use your personal data to manage your purchase online at ZiegeMann by processing your orders and returns via our online services and send you notifications of delivery status or in the event of any problems with the delivery of your items.
We will use your personal data to manage your payments.
We will also use your data in order to handle complaints and warranty matters for products.
Your personal data is being used to identify you and to validate your legal age for shopping online and to confirm your address with external partners.
We want to offer you different payment alternatives and will carry out analysis in order to find out what payment alternatives are available to you, including your payment history and credit checks.
3.2. What types of personal data do we process?
We will process following categories of personal data
contact information such as name, address, e-mail address and telephone number
payment information and payment history
If you have a ZiegeMann account, we will also process your personal data submitted in relation to the account or membership such as
3.3. Who has access to your personal data?
Your personal data that is forwarded to third parties, is only used to provide you with the services mentioned above, companies to validate your address, communication agencies to send you order confirmation, warehouse and distribution suppliers in connection with the delivery of your order. Payment service providers for your payment. Credit reference agencies for identity and credit checks and debt collection agencies.
Please be aware that many of these recipient companies have an independent right or obligation to process your personal data.
3.4. What is the legal ground to process your personal data?
The processing of your personal data is necessary for ZiegeMann to fulfil the service of managing and delivering the order to you.
3.5. How long do we save your data?
We will keep your data as long as you are an active customer.