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FAQs

 
What is your return policy?

We hope you love your new ZiegeMann product but should you not, we are happy to accept returns, exchanges and cancellations.

 

To cancel your order: Please email your cancellation within 5 hours of placing your order for a full refund.

 

To return your order: Please email us within 14 days of delivery to request a refund or exchange. You will need to ship back the product within 14 days of delivery. Return shipping shall be at your own cost and the items must be packaged adequately. We would recommend using original packaging wherever possible to protect against damage. If returned from outside the UK or EU please mark clearly as returns on the customs notice otherwise you will be liable for any duties charged.

 

Refunds will be processed within 3 days of receipt of the goods and can take 5-10 business days to be issued. To receive a full refund the items returned must be unused, undamaged and in a saleable. Refunds of postage charges will only be given if the item has arrived to you in a faulty condition.

 

We do not offer refunds or exchanges on any custom made products.

Which payment methods do you accept?

Ziegemann accepts Visa, Mastercard, American Express and PayPal

How long will it take to receive my order?

Because each ZiegeMann product is handcrafted with love, we have 1 week lead time of production. All orders will ship 1 week from your order date. You will be notified if this time changes for any reasons. If you need accommodations of a rush order please let us know in the comments, and we will try our best to accommodate your need. International shipping times may vary.

What sizes are your ties?

All ZiegeMann ties will fit neck sizes 15" - 18".

What sizes are your bow ties?

All bow ties will be offered in 3 different sizes. Please check stock availability before you order or contact us directly.

Do you sell infant/kids ties?

At this time, we do not sell infant/kids ties but a collection is being in production and will be released soon.

Do bow ties come pre-tied?

All bows are shipped untied unless otherwise requested at the time of purchase; or prior to shipping.

Where are the bow ties, ties and pocket squares made?

All ZiegeMann products are made in London, United Kingdom.

Do you make custom ties and bow ties?

Yes, we can make custom bow ties & ties! We hope to offer this service more widely soon enough but please feel free to contact us to discuss your requirements at info@ziegemann.co.uk or use the Contact Us form

Don’t see your question? Get in touch. We welcome you to contact us with any questions you may have.

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